- Home
- Contact
Contact
Questions about sizing, personalisation, an existing order or a warranty claim — this is the fastest way to reach the team in Chertsey.
Tell us what you need and we will answer properly
We are a small team and we answer our own email. If you are asking which of the twenty-three models to buy, tell us the child's age and height and roughly what they carry each day, and we will recommend one — including recommending a cheaper one where that is the right answer.
[email protected]
We aim to reply within one working day.
Registered office
Unit 10 Chertsey Business Park, Hanworth Lane, Chertsey, England, KT16 9GJ
Post only — the unit is not open to visitors without an appointment.
Office hours
Mon – Fri, 09:00 – 17:00
Closed on weekends and English bank holidays. Orders placed outside these hours are
processed on the next working day.
Returns address
Please email us for a returns reference before sending anything back, so your parcel is matched to your order on arrival. Full procedure on our Warranty & Returns page.
Company details
The School Bag Company · Private limited company · Status: Active
Company number 16051288 · Incorporated 30 October 2024
Registered office: Unit 10 Chertsey Business Park, Hanworth Lane, Chertsey, England, KT16 9GJ
Nature of business (SIC): 47910 — Retail sale via mail order houses or via Internet
Website: theschoolbagcompanyuk.com
Send us a message
You might find the answer here first
As a rule: 8–12 litres for nursery and Key Stage 1, 14–20 litres for upper primary, 20–26 litres for secondary, and 32–41 litres if a full PE kit travels every day. Every product page lists the school years the model was designed for. If your child is unusually tall or small for their year, measure the back length as described in our back care guide and email us the figure.
Nothing. Embroidery is added before the bag is packed, and personalised orders placed before 13:00 on a working day still leave the same day. See how we personalise your bag.
Yes. Email us with the model, the quantity and whether you need each bag personalised, and we will confirm availability, lead time and pricing. Use the "School or bulk order" subject on the form above.
Not on this website. You place the order, we confirm stock, personalisation and the final total, then send a secure payment link. Nothing is charged until you have confirmed the order is right.