Delivery

Orders placed before 13:00 on a working day are packed and dispatched the same day — personalised or not. Orders placed after 13:00, at a weekend or on an English bank holiday are dispatched on the next working day.

Options and costs

Service	Timing	Cost
Standard UK delivery Tracked	2–4 working days from dispatch	£4.95 Free over £75.00
Express UK delivery Tracked	1–2 working days from dispatch	£8.95

Free standard delivery applies automatically once your basket subtotal reaches £75.00 including VAT and including any personalisation charges. Express delivery is charged at £8.95 regardless of order value.

Where we deliver

• England, Wales and mainland Scotland — standard timings above.
• Scottish Highlands and Islands (postcodes beginning AB, IV, KW, PA, PH, HS, ZE and similar) — allow 1–2 additional working days. Express is not always available; where it is not, we contact you before dispatch.
• Northern Ireland (BT postcodes) — allow 1 additional working day.
• Isle of Man, Jersey and Guernsey — allow 2–3 additional working days.
• Isles of Scilly and other offshore postcodes — allow 2–3 additional working days.

We currently ship to United Kingdom addresses only, including the Isle of Man and the Channel Islands. We do not deliver to BFPO addresses, PO boxes, or addresses outside the UK. If you need a bag sent elsewhere, email us and we will tell you honestly whether we can help.

Working days and cut-off

Order placed	Dispatched
Monday–Friday before 13:00	Same day
Monday–Thursday after 13:00	Next working day
Friday after 13:00, Saturday, Sunday	Monday
English bank holidays	Next working day

"Working days" means Monday to Friday excluding English bank holidays. Carriers do not treat Saturday as a working day on standard services.

How the order progresses

• Order placed

  You receive a unique order reference on screen immediately, in the format SBC-YYMMDD-XXXXX, and by email.

• Confirmed by our team

  We check stock and any personalisation text, confirm the final total, and send a secure payment link. Nothing is charged before you confirm.

• Packed and dispatched

  We email you a tracking number as soon as the parcel is collected from our unit.

• Delivered

  The carrier will give you a delivery window and options to redirect, leave in a safe place or collect from a local point.

Delivery instructions and safe places

Use the "Delivery instructions" box at checkout to give a safe place, access notes or a date you need the order by. We pass this to the carrier, but a safe place instruction is at the carrier's discretion and a parcel left in a safe place at your request is left at your risk.

Multiple items and part shipments

Orders are normally sent complete in a single parcel. If one item in a multi-bag order is delayed we will contact you and offer either to send the available items immediately at no extra delivery cost, or to hold the order and send it complete. We will not split an order without telling you first.

Missing, delayed or damaged parcels

• Not arrived on time? Check the tracking link first — most "missing" parcels are at a neighbour or a local collection point. If tracking has not updated for two working days, email us with your order reference.
• Damaged in transit? Tell us within 7 days of delivery, with photographs of the packaging and the bag. We will replace it.
• Wrong item? Tell us within 7 days and we will send the correct bag and arrange collection of the wrong one at our cost.

Returns

Returns, cancellations and warranty claims are covered in full on our Warranty & Returns page. In short: 14 days to cancel under the Consumer Contracts Regulations 2013, extended by us to 30 days for unused items in original condition, with the usual exception for personalised bags.